PointNotFound for valid location

Directions API
1

Hi :wave:

We’re having trouble with one location which we think should be valid (VRP).

We’re getting this response:

  {
    "message": "Cannot retrieve costs from matrix service",
    "hints": [
      {
        "message": "Cannot find the following locations:  delivery location (lon: 150.8533052, lat: -34.636831) of shipment '3259726'",
        "details": "PointNotFound"
      },
      {
        "message": "Connection between locations not found: [ start location (lon: 148.2076599, lat: -35.2963498) of vehicle '2251'], [ delivery location (lon: 150.8533052, lat: -34.636831) of shipment '3259726']",
        "details": "ConnectionNotFound"
      }
    ],
    "status": "finished"
  }

The location looks to be valid and close to a road. Please see here.

We get the error with both Tomtom data and OSM.

If we’re doing something wrong, please let me know. This is currently holding up a route planned for tomorrow, so if there is anything that can be done to solve it soon, that would be much appreciated. Thanks.

2

Can you send the entire request or the job_id to support@?

3

Thanks, I’ve emailed it through to support@ now :+1:

4

Not sure yet, why TomTom does not work, but if you switch to

"network_data_provider": "openstreetmap"

it should be able to solve the problem. Can you confirm this?

We will now analyse why it can’t find the location in our TomTom network.

5

Thanks. You’re right that it does work with OSM data. I’m not sure how I managed to mistake this before. This should get us through tomorrow, but it would be great to hear if the TomTom issue can be fixed. Cheers :+1: