In the Route Optimization API (VRP), we’re trying to set the network_data_provider
from openstreetmap
to tomtom
, but we get the following error message when the request is submitted:
"For your account the network_data_provider parameter can only be one of [openstreetmap] but was tomtom"
Is there something we need to do to enable TomTom as a network data provider for traffic?
We are on the premium plan.
Thank you!
Thanks for your patience here
Yes, this parameter requires the TomTom add-on. Please contact us via Email and send us the account Email for which we should enable a 2 week trial.
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Hey!
I did contact your team via email (spoke with Stefan), and had a few back and forth emails. Very happy with the answers I’ve gotten, so thank you for that.
I sent one last email I’m waiting to hear back for last Friday afternoon (GMT+4).
I’m waiting to hear back to enable the 2 week trial.
Thank you @karussell
Ah, ok - great that you already got help there. Stefan will take care of it. (currently we work through the holiday email stack )
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